Physiotherapists focus on diagnosis, treatment, and rehabilitation of injuries or conditions using manual therapy, exercises, and other techniques. Exercise physiologists focus on exercise prescription, physical capacity development, and long-term conditioning. The two professions often work together, with physiotherapy addressing acute issues and exercise physiology supporting reconditioning and performance development.

No, you do not need a referral to use ULTRA lab services. However, if you have a complex medical history or ongoing health condition, we may request information from your healthcare provider to ensure safe and appropriate programming.

We provide official receipts for all services. Some insurance providers may cover exercise physiology services. Please check with your insurer for eligibility.

Assessment duration varies by type. Physical assessments typically take 45 minutes. VO₂max and lactate threshold tests take 90-120 minutes including baseline measurement, testing, and consultation.

Kindly visit the testing section to view the duration of each test based on the categories. OR kindly WhatsApp ULTRA lab to get the information from our admin.

Yes, the physical assessment is suitable for individuals from children to older adults. Our Exercise Physiologist will tailor the assessment and testing based on each individual’s age, physical capability and needs. So far, our youngest client has been 8 years old, while our oldest has been 81 years old.

Yes, all assessment and testing include a digital report, you will receive a PDF report via WhatsApp within 24 hours after the testing session.

Retesting frequency depends on your goals and program. For physical assessment, typically 3 - 4 months. For physiological testing, every 6 months is common. For clinical programs or return-to-performance, retesting may occur every 6 - 12 weeks or when specific milestones are reached.

Testing is safe when conducted by qualified and trained professionals. Some tests (e.g., VO₂max) involve maximal effort and can be physically demanding, but risks are minimized through monitoring, and exercise physiologist supervision. While lacate threshold test involves taking small blood sample from fingertip, which will be a a bit painful and another day might have minor bruising.

We do not offer standard group testing or group discounts. However, we provide long-term team testing program for clubs, teams and organisations, which can include athlete testing, consultation with coaches and physiotherapists, team-specific benchmarking, and ongoing performance monitoring to support athlete development and talent selection.

For individual testing, our newly launched membership program also includes referral rewards and loyalty points. You can earn points through eligible purchases and referrals, which can be converted into cash vouchers for future services at ULTRA lab.

Exercise session is 1 hour for 1-on-1 session, while 1.5 hours for duet session.

Our exercise session is either in 1-on-1 supervised by exercise physiologist or 1-on-2 (duet) session to ensure the quality delivery and monitoring.

Other than supervision sessions at the center, our exercise physiologist will based on your condition, capability, and accesibility to give you homework that you can do on your own. For this part, has to discuss with your exercise physiologist.

Consistency is important for progress. If you need to miss sessions due to travel, illness, or other commitments, please inform us as early as possible so we can adjust your program timeline.

We only accept cashless payment, including debit card, credit card, DuitNow QR, ATOME.

Unfortunately, we do not provide an in-house instalment plan. However, we do accept payment via ATOME, where you can select your preferred payment plan directly through the ATOME platform

No. There are no hidden or additional charges apart from the applicable 6% service tax for non-Malaysian clients. The price shown is the final price before any applicable tax.

Costs vary by service type and duration. Please contact us through the enquiry form or WhatsApp for current pricing and package options.

Yes, we offer packages for multiple exercise sessions or combined testing. Enquire for details.

Complete the enquiry form on this website or any service page. Our team will review your information and contact you via WhatsApp to discuss your needs and schedule an appointment.

For testing, the payment will be done after you have done the testing session. For training package, the payment will be done on the 1st session day.